Customers leading busy lives like to have options. Therefore, contact centers need redundant communication channels to optimize the customer experience.
Why SMS integration is key to successful contact center redundancy
Posts Categorized: Developers
Make Node.js Your SMS API Framework
Compared to Ruby, Python and PHP, the speed and performance quality of Node.js makes it an ideal web framework.
3 Factors That Make a SMS Aggregator Great
To ensure that your company chooses the best aggregator for your needs, consider these three important factors.
Concatenation Support Importance Increases
Concatenation support importance is increasing. It is due to the popularity of rich text formats like iMessage and Rich Communication Services (RCS). SMS text message standards bridge them, but it’s the efforts of some aggregators and our diligence that is helping to improve the end-user experience by ensuring longer messages arrive in the right order…. Read more »
Are Chatbots the Future of Customer Service?
No one likes waiting on hold to speak with a customer service representative.
Why Bank Alerts Are More Important Than Ever
The Equifax breach compromised the private information of over 143 million individuals.
Why Cloud Application Development Needs an SMS Component
In the development process, developers rely on SMS verification to maintain the integrity of their user base.
App developers can master customer conversion with API SMS
Sending authentication texts to customers can start the essential process of consumer-client trust in your application development.