Engage your customers more with text messaging
From front desk customer communication to back of house operations, SMS is utilized across the hospitality industry to improve customer experiences and streamline internal workflow. Whether it be room booking and concierge services, dining experiences, or any other service involving customers and staff, SMS is a convenient and reliable medium of communication that your guests will be more likely to read and engage with than any other.
Some common uses of SMS in the Hospitality industry include:
- Sending notifications for booking confirmations, move-in and check-out times, dining reservations, emergency alerts and more
- Enabling customers to manage room services via text messaging
- Providing customers with useful information about your hotel’s facilities, services, and surrounding attractions
Integrate SMS into your hotel or restaurant to improve your customer experiences and the reputation of your business. Contact us now, or try our free demo to find out more about how Swift SMS Gateway® can help you incorporate SMS into your hospitality services.