Two-factor authentication can help mitigate risk for users. With few exceptions, however, most Canadian banks don’t use 2FA. What is 2FA and how effective is it?
Compared with short codes, toll-free numbers can help your organization’s stakeholders save time and money.
Issues surrounding data sovereignty could place your information in jeopardy.
Customers leading busy lives like to have options. Therefore, contact centers need redundant communication channels to optimize the customer experience.
U.S. information privacy rights are no longer protected by federal regulations.
To ensure that your company chooses the best aggregator for your needs, consider these three important factors.