If you've ever spent your lunch break waiting on hold to get a customer service issue resolved, you've almost certainly thought to yourself, "There must be a better way."
As the years go by, if your clients have to do the same, they'll feel just like you did listening to the hold music. Your clients know that chatbots can help them resolve issues efficiently, and they're going to expect you to use them.
According to a 2015 report from Grand View Research, by 2025, we can expect that the chatbot market will rise to US$1.25 billion worldwide. As 5G network infrastructure expands globally, SMS chatbots in particular will benefit from the new technology.
So what does 5G mean for the private businesses, what's so special about SMS chatbots, and how will 5G pave the way for their expansion?
What Are the Benefits Of 5G For Business?
The benefits of 5G for business will vary from one vertical to the next, but we can expect to see some common uses for this new high-speed mobile network.
Some of the most exciting updates we can expect to see from this next-generation technology include higher capacity, lower latency and greater connectivity. This means the network will not only be faster, but also able to transmit more data, have less lag and more stable connections.
When you put those features together, the door opens up for the expansion of the Internet of Things (IoT), as well as virtual reality, augmented reality and enhanced remote collaboration.
What Are SMS Chatbots?
Chatbots are text-based communication services that businesses deploy to help customers. They may have human avatars and names, and they can respond to certain requests. Some also use artificial intelligence (AI) to improve their responses to customer queries over time.
Chatbots can be embedded on a website or accessed through a chat platform like Facebook Messenger.
Many companies prefer to use SMS chatbots, whether exclusively or in tandem with other platforms, because SMS messaging is accessible to a far greater number of consumers overall than more niche messaging apps.
Almost any user can send and receive SMS texts, but not everybody uses the Facebook Messenger app, for instance.
The 5G Future Of SMS Chatbots
The development of 5G infrastructure can push SMS chatbot usage to the next level over the coming few years.
For starters, 5G networks mean greater responsiveness and a more seamless communication experience over SMS. A web-based chatbot accessed on a desktop over a high-speed internet connection was probably a more efficient way to interact with chatbots before, despite their mobile limitations. With 5G's lowered latency, though, SMS chatbot interaction could rival the speed of online chats.
Additionally, connecting AI-enabled SMS chatbots to companies' IoT devices and network could provide customers with a much deeper view of information related to their queries and a greater ability to alter their requests without requiring extraneous human decision-making.
If you want to expand your business's SMS capabilities to prepare to leverage new technological developments, sign up for a free demo from Swift SMS Gateway today.