Going to the Department of Motor Vehicles is one of the more tedious errands Americans have to do, but in Michigan, renewing your driver's license may get a lot easier.
Earlier this month, the DMV released the mobile office kiosk at the North American International Auto Show in Detroit. The machine allows residents to register for SMS reminders on local elections, and when a driver should look into renewing his or her license. Drivers also have the option of registering online or sending a short code text to the DMV, according to the East Village Magazine.
Currently, the DMV will send a reminder notice to residents who are about 45 days away from having an expired driver's license. With the new system in place, Johnson explained that they will still keep this current system for drivers who are not as tech-savvy.
"This is common-sense customer service," Secretary of State Ruth Johnson told the source. "I hear from customers all the time who remember at the last minute and have to visit a branch office on their birthday. We're sending reminders so you can spend your birthday with your families doing something fun instead."
This text messaging service is intended to supplement the DMV's website that has been in place since 2011. Since the implementation of the web portal, more than 4 million requests have been processed, but the DMV realized they could be doing more to improve the system.
DMV's in other states can increase their overall efficiency with their own SMS reminder platform. Allow Swift SMS Gateway to guide your agency toward the best solutions.