Improve Your Toll-Free Number With SMS

Toll-Free have been around forever. It has improved customer service for many businesses. Today, Toll-Free has evolved and is used even more. If your company has a Toll-Free number as part of your customer service centre or appointment reminder system, take it to the next level: Add text by connecting to a SMS API from a text message aggregator.

Toll-Free 800 series numbers can now send and receive text on select aggregators.

Benefits of Toll-Free SMS

  1. Professionalism – Use one universal customer/client facing business line for text and voice.
  2. Responsiveness  Texting back clients can improve support.
  3. Documentation – Help recall important info via a simple text message.
  4. Reduced Hold Times – Make customers happy. Don’t keep them waiting.

The above four benefits offer compelling reasons to add SMS text messaging to your Toll-Free service.  Of course, domestic text messaging has no long distance fees regardless, but your business can now use text messaging providing a seamless point of communication for your business. You cannot ignore that text messaging is now the preferred way a lot of people want to communicate.

75 percent of millennials would rather text than call. This group considers SMS more convenient, less disruptive and more memorable than traditional phone calls.

Source: Open Market

Beyond customer service departments, Toll-Free SMS can also benefit medical offices, auto repair shops and other businesses that schedule appointments. These organizations can use texting to send out appointment reminders, which is how millennials prefer to be reminded. Toll-Free numbers look professional, and are very convenient too.

Combine Toll-Free and a SMS Aggregator

Toll-Free SMS may not be a service your current 800 service provider has and it gives a reason to switch to an experienced SMS aggregator that offers Toll-Free. Adding Toll-Free SMS to your existing, or new line is easy and you don’t have to worry about disruption of service. Select SMS aggregators that offer the service can manage the setup for you.

Swift SMS Gateway makes the process of adding SMS functionality as easy as possible. Toll-Free SMS is an add-on service available for API 2 and API 3, and Small Biz service clients. Our APIs are fast to roll out, so your organization can act quickly. With unlimited access to a library of simple scripts and the global reach of over 800 phone carriers, the possibilities available to your business are endless.

Learn how to add Toll-Free to your existing Swift SMS API plan, or if you’re not using Swift SMS yet, try a free demo today of up to 50 messages.

How SMS Notifications Improve Patient Engagement


Reaching patients at home has never been easier, but there’s a big difference between contacting a patient and actually getting his or her attention. Health care organizations that engage patients with technology can see a number of desirable benefits. However, those organizations need to choose their method of communication carefully to see the best results.

Why is Patient Engagement Important?

If you’ve spent any time on the administrative side of the health care industry, you’ve likely heard the term patient engagement bandied about. But what does it actually mean? And is it worth investing in?

Put simply, patient engagement is a somewhat nebulous measurement of how well patients pay attention to their personal health care. A patient who is disengaged might forget his appointments, neglect his medication or misunderstand his doctor’s orders. An engaged patient, on the other hand, is more likely attend her scheduled appointments, take an active role in becoming healthier and utilize additional resources such as a patient portal platform.

According to Healthcare IT News, other benefits of patient engagement efforts include improved patient satisfaction, better quality of care and safety as well as optimized financial and operational efficiency. In other words, when patients become more engaged with their personal health, everyone wins. The patients are more likely to lead healthy lives and the providers are more likely to protect their revenue cycle.

SMS appointment reminders can boost patient satisfaction.SMS appointment reminders can boost patient satisfaction.

Appointment Reminders: Call vs Email vs SMS

One of the most important patient engagement tools currently available is the automated appointment reminder. Patients lead busy lives, and that often means that health takes a back seat to more immediately pressing matters. In the long run, that’s bad for patient health. Appointment reminders help patients stay up-to-date with their care plan.

Many care organizations leverage automated telephone calls to remind patients of upcoming appointments. However, this method is far from effective. Researchers from Sheffield Hallam University found that telephone reminders have a success rate of between 30 and 60 percent. Email reminders aren’t any better. SmartInsights reported that health and fitness emails have a 21.93 percent open rate, and a click-through rate of just 2.57 percent. SMS appointment reminders, however, have a read-rate of 97 to 99 percent.

Other Uses for SMS

SMS reminders have a number of uses beyond scheduling appointments. Another key area of patient engagement is post-visit care. Patients come to their doctor, receive advice or medication, and go home with their instructions. How can physicians be sure their patients are following through with their care plan?

Care organizations can use SMS to easily and discreetly follow up with patients after a visit. These reminders help patients follow post-op care practices and stay on their medication regimen. In the long run, this interactive line of communication will help to boost patient health as well as the overall health of the community.

Setting up SMS appointment reminders is easy. To learn more about how to implement this powerful solution at your organization, visit today.

Are Chatbots the Future of Customer Service?


No one likes waiting on hold to speak with a customer service representative. Let’s face it: When you have a problem with a product or service, you’re likely already in a bad mood. And listening to grating hold music isn’t likely to improve your attitude.

Around the world, companies are battling this problem by implementing SMS chatbots to automatically handle problems in an intuitive manner.

Human or Machine?

In recent years, chatbots have evolved to the point where many end users can’t tell the difference between a customer service robot and an actual human. Granted, customers with highly specific or unique problems will soon notice when they exit the realm of the robot’s programmed knowledge. However, when the bulk of customer issues are non-novel, a chatbot can typically resolve those issues without human intervention. In fact, a study by Tagove found that roughly 80 percent of chat sessions have been resolved by chatbots alone.

As chatbot software becomes more complex and better at imitating human language patterns, it will be able to provide a high level of customer service without making the end user feel neglected. For example, 79 percent of online shoppers would rather use a live chat function than call into a customer service hotline, because they don’t like to wait on hold, reported Econsultancy, citing data from BoldChat. Yet even live chat solutions may have hold time, especially during peak hours. A chatbot, however, can service any number of customers simultaneously.

How Chatbots Optimize Customer Service Processes

Chatbots won’t completely replace human customer service representatives any time soon. Until humans develop a generalized AI, humans will always be a necessary part of the equation. After all, chatbots can only provide answers that have been programmed into them. Instead, chatbots will augment the abilities of human representatives.

Think about it this way: Just as a robotic exoskeleton could help laborers lift heavy objects with ease, a chatbot helps call center employees keep up with customer demand.

Meredith Flynn-Ripley, vice president of mobile messaging at Salesforce, explained that SMS chatbots will boost human efforts as part of a hybrid customer service solution.

“Salesforce believes fundamentally that bots are going to be complementing your live staff. We really see bots as changing the job description and turning agents into intelligent problem solvers,” Flynn-Ripley told Business Insider.

Chatbots may be able to fully solve low-level problems, get the ball rolling on mid-tier issues, and pass off harder tasks to human agents. This process improves the customer experience while taking some of the burden off human workers.

Implementing an SMS Chatbot

Gartner predicts that by 2020, businesses will manage 85 percent of customer interactions without human intervention. If you want to get ahead of the curve, it’s time to invest in SMS chatbot technology. Thankfully, doing so is a lot easier than it might sound.

Using an SMS gateway, your business can implement a chatbot quickly and start interacting with customers almost immediately. To learn more about how easy it is to get set up, sign up for a free demo today!

Why Two-Factor Authentication is Important

Cyberattacks and data breaches are more prevalent than ever, and there’s no sign of this trend slowing down. Cybersecurity Ventures predicated that cybercrimes will cost $6 trillion globally by 2021. Two-factor authentication is one way organizations can protect themselves from extreme financial damage.

What is Single-Factor Authentication?

The majority of consumer-level applications and services rely on single-factor authentication to verify the user’s identity. Typically, users create a unique password attached to their accounts that only they know. This type of authentication is usually sufficient for app accounts that don’t hold much valuable information.

This type of account protection is fairly easy for a skilled hacker to penetrate. Infosec Institute reported that hackers can use phishing schemes to get users to unwittingly supply personal information. Likewise, Trojan viruses make it easy for hackers to break simple passwords. According to Infosec Institute, a five-character password has 10 billion possible combinations but only takes about 10 seconds to crack. However, just adding three more characters increases time-to-break to 115 days. A password that’s 10 characters long would take 3,000 years to crack, using the same method.


What is Two-Factor Authentication?

When hackers have more resources available to them, it becomes easier for them to breach an organization. Two-factor authentication makes things more difficult for them by adding a physical component to the equation.

For example, if an employee wants to log into her secure account, she would initiate the log-in process, then receive a unique, one-time code on her personal smartphone via SMS. The code authenticates her identity, so she can proceed to the password check.

Another factor would be biometrics. Many of today’s smartphones feature fingerprint scanners to make unlocking the device easy and quick, without reducing the level of security. Many apps, like mobile banking solutions, will give users the ability to link their fingerprint to their account.

Why Should Organizations Invest in Two-Factor Authentication?

The simple truth is that organizations are more likely to experience a data breach than not. According to an IBM and Ponemon survey, 89 percent of organizations suffer data breaches, costing businesses $141 billion globally.

This is an especially important consideration for small businesses. According to the U.S. National Cyber Security Alliance, 60 percent of small businesses cannot sustain themselves after a data breach. That means that even if just one employee mismanages their passwords, it could open the business up to an unsustainable level of risk.

Implementing two-factor authentication at your organization is easy. Contact the experts at to learn more.

How Government Agencies Can Benefit From SMS

Government employees can conserve time and resources when information retrieval is made easy for them. Today, a lot of information runs on text messaging. Connecting SMS into the communication platforms of your agency makes sense. Consistent, reliable communication with constituents is a key factor in keeping the public engaged and informed, too.

Here’s how SMS can benefit government agencies:

Improving Government Interdepartmental Communications

Each department manager has priorities. Working together can stress time, resources and information between departments. Whose projects should be prioritized? Where will the biggest impact be felt?

Interdepartmental communication suffers when relying on old communication channels. Email and voicemail are slow and approaching obsolescence. Old mail can sit unread in inboxes, phone conversations can be difficult to organize and busy calendars are frustrating to sync. SMS messages, however, are quick to use and reliable. Even when personnel aren’t near a computer, they can still send and receive text messages, bypassing the bottleneck of overstuffed inboxes.

“There’s no better way to contact constituents than with SMS messaging, because texting has reach and speed.”

In many cases, it only takes a few seconds to receive, read and respond to a text message. Rather than waiting for days to schedule a meeting, your staff members can talk to one another remotely without special technology.

Engaging Local Constituents With Alerts

People are distracted. According to Pew Research Center, 4 out of 10 American adults get their news from online sources, but TV, radio and newspapers still make up a significant portion. Bombardment with advertising makes it difficult for people to get facts.

SMS alerts can cut through chatter and reach constituents directly. This is more effective than emailed notifications, because text messages have a much higher open and read rate than emails. According to Greg Murphy, mobile product manager for Salesforce, text messages have a 98 percent open rate, and 90 percent of texts are opened within three minutes. Not even social media marketing tactics can beat those numbers.

There’s no better way to contact constituents than with SMS messaging, because texting has reach and speed. The key is to avoid solicitation and be conscious of spam regulations. Use common sense by not placing private information in SMS messaging. Also, be diligent in organizing proper Opt-In/Opt-Out management controls regardless of content. Campaign donation broadcasts should be run on dedicated Short-Codes.

Streamlining Government Transparency and Oversight

Another benefit of using SMS is the increased transparency it provides. Rather than letting public employees use their personal accounts, an established SMS API run by an administrator allows for improved oversight and reduces compliance risks. Administrators can keep a detailed digital record of every message when proper API integration connects to management platforms.

Public sector IT research outlet GCN reported most agencies keep records of only email correspondence. Phone companies do not always keep records of text messages. If they do, those records are likely kept for only a few days before they disappear into the ether. Therefore, it falls on agencies to maintain text message records.

As your agency does when using a dedicated email server, you can centralize your text messages too. You do this by first choosing a reputable SMS Gateway and begin your SMS API integration. This can help in the goal of having a single, consistent communications policy that encompasses every contact channel.

An SMS API is simple to set up. Our experts provide 24/7 enterprise support at your request, with standard and professional support also available. Custom integration and consulting is available to meet your requirements. Swift SMS Gateway is facilities-based and operates in Canada.

To learn more about how to leverage SMS at your government agency, sign up for a free demo.

Why Bank Alerts Are More Important Than Ever

Reports of hacks on credit reporting agency Equifax and the U.S. Securities and Exchange Commission (SEC) have dominated recent news. Millions of Americans are worried their personal and financial data is hacked. SMS integration into 2FA security routines used in Bank Alerts are a first-line defence against hackers attacking your bank account.

CBC News reported approximately 100,000 Canadians were also affected by the Equifax breach, potentially exposing credit card numbers, insurance information and personal addresses.

Since word of the hack broke, hundreds of thousands of consumers have frozen their credit, applied for identity theft protections and complained to government officials. Class-action lawsuits may result. Consumers want action to prevent future trouble.

What Do the Recent Hacks Mean For Banks?

Bank customers have questions about the recent security breaches. If someone's personal information was compromised, it's easy for criminals to apply for new lines of credit, open accounts, or drain existing accounts.

Business Insider's Lauren Lyons Cole is a certified financial planner. She cautioned her readers to monitor their credit reports and bank accounts for suspicious activities. They should take these kinds of steps regardless of an imminent threat. Banks with monitoring services such as text notifications have a leg up over competitors that don't. SMS bank alerts are helping by giving timely response to security threats on client bank accounts and validating account use.


Who Needs Protection Against Identity Theft?

The short answer is everyone. The private information of over 143 million individuals was compromised in the Equifax breach.

Consider this: In early July, the U.S. Census Bureau estimated the American population at 323.1 million with 22.8 percent of the population under age 18. That leaves approximately 249.4 million adults. If the situation were a raffle lottery, the average adult would have 143:106 odds of winning – that is, getting their identity stolen. That's about a 57 percent chance of being affected by the hack.

In dealing with hackers one thing is certain: Consumers and financial institutions need to be vigilant. There's no way to tell when, or if the information will be sold, or used for malicious purposes.

How Can Text Notifications Help Identity Theft Victims?

Bank alerts cannot stop an identity thief, but they can make it easier for victims to take action before their finances are seriously harmed. Text notifications can alert consumers when their accounts are accessed, or if a new account has been opened in their names. Best of all, they are a long-term, automatic solution to a problem that likely won't go away and has proven to be a cornerstone in 2FA security routines using SMS as a preferred alert medium.

Remember, Social Security numbers don't expire. So when consumers' information gets out, it can come back to haunt them for the rest of their lives. Bank alerts can help consumers stay vigilant without needing to personally monitor their accounts every day for decades.

Implementing an SMS notification system is easy if you are dealing with the right SMS aggregator. Being a pioneer in SMS 2FA validations starting a decade ago, Swift SMS Gateway's API plans give IT professionals customized support to achieve their goals in a timely and cost-effective manner. Automated notification services free up personnel to tackle more complicated issues and provide consumers with piece of mind.

To learn more about how to implement text notifications at your bank, sign up for a free demo today.

Text Messaging Can Reduce Employee Procurement Time

In any industry, reducing the average time to hire is important for maintaining a steady bottom line. Text messaging can help.

Rushing through interviews may lead to unqualified candidates slipping through the cracks. Text messaging via SMS API integration can reducing the time it takes to engage with talented professionals and help find the best candidates faster.

Drawing skilled workers from a predefined talent pool is one of the best ways to decrease time to hire, because you already know and trust the people within the community. However, developing the talent community is the hardest part of hiring.

With SMS technology, you can improve engagement with otherwise unresponsive candidates through text messaging and quickly act on leads as they mature.

Building Talent Communities with Text Messaging

Networking is just as valuable for recruiters as it is for job seekers. The best recruiters are always establishing connections that branch out into online and in-person channels.

A talent community is a group of passive job seekers that recruiters have contacted through social media, or cold calling. Most talent communities are tenuous at best, because recruiters lack the time and resources to keep this amorphous address book up-to-date. Additionally, talent communities are susceptible to competing engagement efforts. Without constant attention, talent communities may break apart due to competing forces.

With the right technology, however, recruiters can leverage their talent communities into active resources for top-tier workers. Connecting to a SMS Gateway gives you an automated solution to reach targeted professionals via a simple text message.

How to Use Text Messaging to Engage Talent

According to an ERE Media study, roughly 60 percent of recruiters use text messaging to contact recruits. In addition to person-to-person communications, recruiters rely on text messaging services to automate screening questions in batches during the qualification process.

"Text messages have a 98% open rate."

That's just one use for SMS technology. Engagement levels have the potential to spike when a recruiter implements an SMS Gateway connection integrated directly into their recruitment platform. According to Mobile Marketing Watch, text messages have a 98 percent open rate compared to a 22 percent open rate for marketing emails. Speed of communication improves as well. Online marketing expert Jamie Turner reported that the average response time for a text message is 90 seconds, compared to 90 minutes for emails.

Today's professionals are never far from their smartphones, which makes texting a quick path forward for recruiters. For instance, if an open positions appears just right for a particular candidate, the recruiter can quickly reach out with more certainty that their message will be received, read and acknowledged.  

Optimizing Talent Resources

Specifically, recruiters can improve engagement and talent follow-through by texting interview reminders ahead of each appointment. This will help prevent no-shows and reduce the need to reschedule. Then, on the day of the meeting, you can automatically send location and time details to ensure punctuality.

Plus, recruiters can refer back to text conversations to aid their memory for specific details. So even when the conversation has lagged, recruiters always know where to pick back up. This would be impossible to achieve with a telephone call.

In sum, connecting a SMS API to your recruitment platform can improve your data collection, while stabilizing and optimizing talent communities. It allows you to leverage texting as a tool to build your talent pool database. Properly integrated with an SMS API, text messaging increases engagement levels, betters use of time and resources and best of all, reduces time to hire. These benefits are all within reach if you implement a texting strategy properly with a reputable SMS Gateway provider.

How SMS Notifications Improve Patient Engagement

Patient engagement is a common buzzword within the health care community, but it's more than just a tactic to increase patient spending. Indeed, one of the major goals of engagement efforts is to reduce the cost of care by empowering patients to take an active, informed role in their treatment plans.

Doctors' offices that engage their patients on a regular basis – not only when patients come in for an appointment – stand to gain increased patient loyalty, improved community health and a more knowledgeable patient population.

There are a number of patient engagement solutions available today, but SMS notification is one of the most powerful. According to a Dynmark International (now Compai) report, SMS messages have a 98 percent open rate compared to email's 20 to 30 percent open rate. In a clinical setting, this makes SMS a uniquely compelling way to reach patients at any stage of the care continuum.

Why Patient Engagement is More Important Than Ever

Recent regulatory changes have closely tied hospital reimbursements to quality standards. Specifically, the Quality Payment Program (QPP), a part of the Medicare Access and CHIP Reauthorization Act (MACRA) incentivizes providers by offering significant payment adjustments to practices that document and submit improvement data.

To explain in greater detail, the Merit-based Incentive Payment System (MIPS), one of two payment paths nested within the QPP, weighs the following categories to determine a potential payment adjustment:

  • Quality: This replaces the old Physician Quality Reporting System (PQRS).
  • Improvement activities: Rewards physicians who focus on patient safety, care coordination and beneficiary engagement.
  • Advancing care information: Concerned with how care information is shared between providers, patients and state registries.

Patient engagement lies at the core of each of these categories. To understand how engagement affects reimbursements, it's helpful to understand how engagement differs from patient experience.

Dr. Adrienne Boissy, M.D., M.A., explained that while the patient experience deals with the actual treatment and care provided in a clinical setting, the goals of patient engagement are focused on reducing costs and empowering patients to take control of their health.

Engagement solutions such as health care portals achieve these goals by providing educational materials, secure messaging platforms and communication before and after appointments.


How Practice Automation Frees Internal Resources

Practice automation can consist of any kind of technology that diverts human resources away from routine assignments and put them toward more complex tasks. For instance, an electronic health records system that displays lab results would free up the phone lines so that administrative staff can focus on other important patient needs.

SMS notifications work in the same manner. An SMS system can send patients appointment reminders and driving directions the day before their scheduled visits. This could help reduce the number of no-shows. That's nothing to sneeze at, either. According to research from SCI Solutions, no-shows cost the healthcare industry roughly $150 billion annually or about $200 per missed appointment.

After the appointment, SMS notifications can serve as an unobtrusive follow-up to give patients more information about their treatment plans and lead them to additional resources. If a patient needs to make another appointment, a notification can direct him or her to the easiest way to do so.

With the Swift Development Kit™, an IT professional can easily integrate the API within a provider's current system with little hassle. An SMS system for patient engagement should be quick and painless, and the Swift Development Kit™ makes that a reality.

To learn more about how to integrate SMS notifications into your patient engagement strategy, sign up for a free demo today.

How SMS Alerts Can Help You Keep Your Corporate Offices Safe

Facility safety at corporate offices depends on the preparedness of the security team as well as the ability for staff members to react quickly to unexpected situations. With an SMS system, everyone's personal phones immediately become useful safety tools with the power to shorten response time in emergency situations. Here's how:

Mass Notifications Can Save Lives

In the event of an emergency, a SMS alert could mean the difference between life and death. You need only look to the example of severe weather warnings to understand the usefulness of such a system. The National Oceanic and Atmospheric Administration and the National Weather Service use SMS alerts to quickly disseminate information about severe weather. The notifications spread the word much faster than traditional methods such as radio announcements or TV broadcasts because the end user doesn't need to be actively using a specific platform to receive the message.

Similarly, local law enforcement agencies use SMS alerts to notify residents about major accidents, suspicious activities or other emergencies. The Amber Alert System is a prime example of how such a service can save lives and make communities safer and stronger.

In a corporate setting, a security team can use SMS alerts to notify building tenants of a hostile presence on the property. College campuses across the country have used this method to great advantage in recent years, and it's easy to see how the application could apply to a business.

For example, the University of California, Los Angeles implemented an SMS mass notification system to alert students in case of criminal activity, school lockdown or severe weather, reported Campus Safety Magazine. UCLA is one of dozens of college campuses across the country that have adopted the technology to keep students, staff and visitors safe from life-threatening crises.

Establishing a Mass Notification Policy

The key to facility safety is preparedness. Few emergencies in the past doesn't mean they will never happen in the future. By developing a mass notification policy now, you could prevent a future crisis before it happens.

In 2014, panelists from the University of Southern California, Florida State University and Santa Clara University told the Campus Safety Conference, hosted by the aforementioned periodical and website, that there are no one-size-fits-all solutions to crisis management. The panelists noted that each school has unique safety concerns that must be addressed individually for maximum coverage.

The same advice applies to corporate offices. A manufacturing plant has vastly different security concerns compared to a tech startup. While approaches to facility safety are necessarily different in a factory versus an office space, the same tool – a mass notification system – could be applied in both cases, so long as policies focused on staff participation.

Crisis management personnel should develop a plan to inform staff about the emergency system and encourage the involvement of all staff members. The system needs to be set up so that the response time is as short as possible. Policy should describe which situations qualify as a crisis so that several standard messages can be developed ahead of time. In other words, it's helpful to develop a comprehensive list of qualified emergency scenarios, then use that list to write clear, concise messages for each. That way, the security team can broadcast the SMS without delay.

To learn more about how to implement an SMS mass notification system at your facility, contact the experts at Swift SMS Gateway.

How SMS Services Improve the Quality of Service At Hotels

You've just landed at an unfamiliar airport. You're tired, jet-lagged and a little lost. All you know is that you have an early meeting in the morning and if you don't get some sleep now, you're going to have a hard time paying attention tomorrow.

Then your phone buzzes. It's a text message with instructions on how to get to your hotel. You show this to a taxi driver, who whisks you away to the hotel's front door. It's late, but someone is at the desk waiting for you. There's nothing to sign because you've already confirmed your appointment with a text message. You grab your key, take the elevator to your room and you're already asleep by the time your head hits the pillow.

That seamless experience is the ultimate goal of SMS services in the hospitality industry. Keep reading to learn how to easily implement a SMS messaging service at your hotel.

Improving Customer Service Before the Visit

Reservation reminders are one of the best ways to engage guests before they even set foot in your establishment. When a guest books a room, you can give them the option to sign up for text alerts. Since the guest's first impression of your brand usually takes place online, this is where you'll want to begin providing value-added services.

Similarly, your business could use text alerts to provide its address and check-in information on the day of the booking. This is a huge help for guests who are unfamiliar with the area.

Travelers coming in from a long flight often just want to slip out of their shoes and relax on their beds. Arriving at the hotel only to find more paperwork waiting for them is a nuisance. With an SMS service, you can provide guests with information earlier in the booking. Remember, today's travelers are used to checking into flights from their smartphones. They expect the same level of service from hospitality providers.

Swift SMSSMS services can remind guests of their check-in and check-out times

Improving Customer Service After the Visit

Once guests check out, that's far from the end of the relationship. Today, more than 92 percent of customers read online reviews, according to a BrightLocal survey. Many shoppers make purchasing decisions based off the word of their fellow consumers. This is equally important in the hospitality industry. A few bad reviews on a popular website could seriously harm your business.

By using an SMS service, you can easily send customer satisfaction surveys to guests after their visits. SMS messages have much higher read and response rates compared to emails and postcards. Messages could provide you with invaluable data for improving upon your current customer experience. Plus, they can give you another opportunity to address any problems guests may have experienced at your hotel.

Managing Customer Experience 

That covers the pre- and post-stay phases {rephrase}, but how can SMS services improve customer experience during a guest's visit? One way is to speed up the responsiveness of housekeeping staff.

An SMS dispatch service puts management in touch with housekeepers wherever they are. This is especially important for large resorts where walkie-talkie communication is insufficient. Anywhere your housekeepers have a cell signal, they'll be within reach of your dispatcher. From a customer service perspective, this increased level of connectivity means you can solve problems as soon as they appear.

Whether you're operating a small bed-and-breakfast or a major metropolitan hotel, SMS solutions can help you improve customer service and stop problems as they happen.

To learn more about how easy it is to implement an SMS messaging solution at your business, contact the experts at Swift SMS Gateway. We take care of the technical work, so you can focus on growing your business.